LETTERS FROM OMAHA A Plain-English Guide to Buffett's Letters
Chapter 08
1984

The year Warren Buffett called a 13.6% gain mediocre, bought a bond as if it were a business, confessed that his insurance figures had been a first rough draft, and set the one test for keeping a dollar of your profit.

Shareholder letter dated February 25, 1985
$70.0MProfit from running the businesses
13.6%Growth in book value per share
$1.27BWhat its stockholdings were worth
7Plain lessons inside
Growth of a $1 stake · since year-end 1964 (the start of the Buffett era)
≈ $106.3in the stock, by year-end 1984
≈ $57.0in book value, by year-end 1984
Compounded from Berkshire's own per-share record of market and book value. Approximate, and drawn from public data, not the 1984 letter. The two moved in opposite directions this year: book value per share grew 13.6% while the stock slipped about 3%, from about $1,310 to about $1,275, so the market's long lead over book value narrowed a little. As in last year's chapter, the cover's second figure is growth in book value per share, the measure Buffett now reports.
A letter about yardsticks, buybacks, a rented suit, and the one reason to keep a dollar

Buffett's eighth famous letter opens by calling a $152.6 million gain mediocre, then spends the year on the yardsticks behind that verdict: what a gain must be measured against, when a company should buy its own shares, why an insurer's profit is only a first draft, and when owners should want their dollar back.

Profit from running the businesses rose to $70.0 million, with a full year of the furniture store and a better year than expected at the News, while See's held about even and Berkshire's own insurers lost heavily on underwriting. The news is in the essays: a $21.8 million check from General Foods that the auditors made him relabel, a $139 million bet on the bonds of a power authority in default, a confession about three years of underwriting figures, and the clearest statement yet of when a company should keep its owners' money. Seven plain lessons.

  1. 01Judge the gain by the capital behind itThe yardstick
  2. 02The surest gift to owners: buying back cheap sharesBuybacks
  3. 03Sell cheap and tell the truthMrs. B and See's
  4. 04Good or bad, a dominant paper prospersThe News
  5. 05A first rough draft of earningsReserves
  6. 06A bond is a business with a ceilingWPPSS
  7. 07Keep a dollar only if it turns into at least a dollarDividends
01
The Yardstick

Judge the gain by the capital behind it

Net worth grew by $152.6 million in 1984, or $133 a share. Most managers would have that figure framed. Buffett files it under mediocre.

The idea

A gain means nothing until you know how much capital produced it. The dollars that would have been a triumph on a small base are an ordinary year on a large one, and the base keeps growing.

Book value per share has compounded at 22.1% a year for twenty years, from $19.46 to $1,108.77. The 1984 gain was 13.6%. "This sounds pretty good but actually it's mediocre. Economic gains must be evaluated by comparison with the capital that produces them." Intrinsic value, he judges, grew at about the same rate, so the harder number offers no consolation either.

Plain terms

Net worth, or book value, is the owners' money as the accounts record it: everything put in, plus every profit kept, minus losses. Divided by the shares outstanding it becomes book value per share, the figure Buffett tracks. Intrinsic business value is what the business is really worth, the cash it will hand its owners over its life, discounted to today. Berkshire uses book value as a useful, somewhat understated stand-in for it.

Two letters ago he warned that geometric progressions forge their own anchors. The anchor is now in plain view: the historical 22% rate, he writes, is just that, history. To earn even 15% a year over the next decade, Berkshire would need profits adding up to about $3.9 billion. That will take a few big ideas, and "small ones just won't do." Exhibit 1 shows why the ideas have to keep getting bigger.

Exhibit 1The base keeps growing · the same percentage now needs 57 times the dollars
EACH COIN: $19.46 OF BOOK VALUE PER SHARE. THE SAME PERCENTAGE NOW NEEDS 57× THE DOLLARS. 1964 $19.46 A SHARE · ONE COIN TWENTY YEARS AT 22.1% A YEAR, COMPOUNDED 1984 $1,108.77 A SHARE · 57 COINS 1984'S GAIN: $152.6M, OR $133 A SHARE. AGAINST THE CAPITAL THAT PRODUCED IT: 13.6%. HIS WORD FOR IT: MEDIOCRE. TO EARN EVEN 15% A YEAR FOR THE NEXT TEN YEARS: ABOUT $3.9 BILLION OF PROFIT, IN AGGREGATE. THAT WILL TAKE A FEW BIG IDEAS, NOT SMALL ONES. HE AND CHARLIE MUNGER HAVE NONE AT PRESENT.
A 22% year once meant a few dollars a share. It now means about 57 times as many, and a decade of 15% means $3.9 billion. The ideas have to grow with the pile, and big ideas are rarer than small ones.
Picture it

A garden hose fills a bucket in a minute. Pointed at a swimming pool, the same hose runs all day and barely moves the waterline. Berkshire's pool is now 57 times its 1964 bucket, so a year's profit that once would have filled the bucket to the brim reads as a modest rise. Lifting that waterline fast takes a fire hose, and fire hoses are rare.

02
Buybacks

The surest gift to owners: buying back cheap shares

The three holdings Buffett calls Berkshire's largest (GEICO, The Washington Post, and General Foods) have all bought back their own shares when the price sat far below the value. When an outstanding business in a comfortable financial position is that cheap, he says, nothing it can do benefits its owners as surely.

The idea

When a good business with a strong balance sheet sells far below its worth, buying its own shares often gets $2 of value for $1 spent. And it tells the market something no speech can: that the manager's heart is with the owners.

The first benefit is arithmetic, drawn in Exhibit 2. A repurchase well below per-share intrinsic value raises that value for everyone who stays: "When companies purchase their own stock, they often find it easy to get $2 of present value for $1." Acquisition programs almost never do as well and often fail to get anything close to $1 of value for each $1 spent. GEICO's retirement of over a third of its shares, the 1980 letter's example, was this arithmetic at full strength.

Plain terms

A buyback, or repurchase, is a company using its own cash to buy its shares from whoever will sell, after which those shares are retired and each remaining share owns a larger slice. Greenmail is a buyback aimed at one person: a raider who buys a block of stock and is paid off by the company to go away.

The second benefit is subtler and can be fully as important. A manager who repurchases when the stock is cheap demonstrates that he acts to build the owners' wealth rather than his own domain, and shareholders rationally pay more for a business in such hands. "The key word is 'demonstrated'." A manager who consistently turns his back on repurchases that are clearly in the owners' interest reveals more than he knows, however eloquently he mouths this season's favorite phrase, "maximizing shareholder wealth": "His heart is not listening to his mouth (and, after a while, neither will the market)." The endorsement stops at greenmail, "a practice we find odious and repugnant," drawn as the mugging it is in Exhibit 3.

Exhibit 2Two dollars for one · what a buyback below value does for the owners who stay
A SHOP WORTH $20, TEN SHARES, A GLOOMY MARKET. WATCH WHAT A BUYBACK AT HALF PRICE DOES. 1 · BEFORE WORTH $20 10 SHARES · $2 OF VALUE EACH THE MARKET'S TAG: $1 A SHARE 2 · THE BUYBACK $1 $1 THE SHOP PAYS $2 OF ITS OWN CASH FOR 2 SHARES AT THE $1 TAG, AND RETIRES THEM. $2 OUT. $4 OF VALUE TAKEN OFF THE MARKET. TWO FOR ONE. 3 · AFTER WORTH $18 8 SHARES · $2.25 OF VALUE EACH UP FROM $2.00, FOR DOING NOTHING THE SELLERS TOOK $1 FOR $2 OF VALUE. THE OWNERS WHO STAYED COLLECTED THE DIFFERENCE. AN ILLUSTRATION AT BUFFETT'S RATIO: $2 OF PRESENT VALUE FOR $1. ACQUISITIONS, HE WRITES, ALMOST NEVER DO AS WELL.
The shop spends $2 and takes $4 of value off the market. Nothing about its business changed, yet every remaining share is worth more. When the stock is cheap, the company's own shares are the surest bargain it can buy.
Exhibit 3Greenmail · the mugging, in three players
GREENMAIL · TWO PARTIES GET WHAT THEY WANT. A THIRD, UNCONSULTED, PAYS FOR IT. 1 · THE "SHAREHOLDER" BUYS SHARES, AND BEFORE THE INK IS DRY DELIVERS HIS MESSAGE: YOUR MONEY OR YOUR LIFE. 2 · THE INSIDERS SEEK PEACE AT ANY PRICE, AS LONG AS THE PRICE IS PAID BY SOMEONE ELSE. 3 · THE OWNERS STAND BY MUTELY. THEIR MONEY IS USED BY THE INSIDERS TO MAKE THE INTRUDER GO AWAY. THE PAYOFF, FUNDED BY THE PEOPLE WHO WERE NEVER ASKED HIS SPEECH: "FREE ENTERPRISE" THEIR SPEECH: "THE BEST INTERESTS OF THE COMPANY" THEIR SPEECH: NONE BUFFETT'S VERDICT: ODIOUS AND REPUGNANT. THE ONLY BUYBACK HE ENDORSES IS THE ONE THAT PRICE AND VALUE DICTATE. THE MUGGER GIVES HIS SPEECH, THE MUGGEE GIVES ITS SPEECH, AND THE INNOCENT SHAREHOLDER STANDING BY FUNDS THE PAYOFF.
A repurchase dictated by price and value rewards every owner who stays. A repurchase dictated by a threat rewards one. Two parties get what they want, and the third, never consulted, pays for both.

Berkshire sat on the selling side of two such buybacks, GEICO's 1983 tender and General Foods' open-market purchases through 1984. It sold each company shares in exactly the proportion it bought from everyone else, so its stake never moved: 8.75% of General Foods before and after, with $21.8 million of cash in between. To Buffett, and to the tax code, that is a dividend. Late in 1984 the auditors' New York office decided it was a sale of stock, disagreeing with their Omaha office and Chicago reviewing partner, and rather than take a qualified opinion Berkshire adopted the New York view and restated 1983. "None of this, however, has any effect on intrinsic business value." Only the label moved, which in accounting counts as an event.

Picture it

Four friends own a diner worth $400,000, a quarter each, and one needs cash badly enough to sell his quarter back to the diner for $50,000. The diner pays him from its own till. The kitchen has not changed, but the three who stayed now own a $350,000 diner three ways: about $116,700 each, up from $100,000, for doing nothing but staying. The seller chose his price. The stayers collected the gap.

·
The Stockholdings

The basket the buybacks come from

Here is the basket, bought through the insurers. It cost $585 million and was worth $1.27 billion at year-end, $2.17 for every dollar paid, with GEICO still the largest holding and, for once, standing still.

Exxon, American Broadcasting, and Northwest Industries are new to the list. Time is far larger than a year ago, and General Foods a little smaller after the shares sold back to it. Finding stocks that pass both his tests, business quality and price against value, has not been this hard in over ten years, "although we find doing nothing the most difficult task of all." A postscript added after the letter went to the typographer: Berkshire has agreed to buy three million shares of Capital Cities Communications at $172.50 each, contingent on Capital Cities completing its purchase of American Broadcasting Companies.

Exhibit 4The portfolio · paid vs. worth at year-end 1984
CompanyWhat it isBoughtPaidWorth '84Compounded/yr
The Washington PostNewspapers1973$10.6M$150.0M≈27%
GEICOCar insurance1976, '79 & '80$45.7M$397.3Mmixed
General FoodsPackaged food~1979 on$149.9M$226.1Mmixed
Affiliated PublicationsNewspapers~1973$3.5M$32.9Mn/a
InterpublicAdvertising~1973$2.6M$28.1Mn/a
Handy & HarmanPrecious metals~1979$27.3M$38.7Mn/a
TimeMagazines · publishing~1982$89.3M$109.2Mn/a
ExxonOilrecent$173.4M$175.3Mrecent
American BroadcastingTelevisionnew$44.4M$46.7Mnew
Northwest IndustriesConglomeratenew$26.6M$27.2Mnew
All other holdings$11.6M$37.3M
Total common stocks$585.0M$1,268.9M
Compounded/yr is roughly how fast a holding has grown per year since it was bought, shown only where the purchase year is documented. Holdings bought in stages are marked mixed, guessed years (~) are left unrated, and rows are rounded. New to the list does not mean bought this year.
03
Mrs. B and See's

Sell cheap and tell the truth

Last year's letter introduced Mrs. B. This year Buffett says he understated the case, and uses two numbers from a rival's own filing to show why one store in Omaha outsells every home furnishings store in America.

The idea

A business deserves its success when it hands customers a bargain it can afford to give. The Blumkins buy shrewdly and run the store on a fraction of the usual costs, so they can mark up far less than rivals and still earn excellent returns.

Sales rose $14.3 million to $115 million, all from the one store. "The business achieves this success because it deserves this success." The proof comes from Levitz, the country's largest independent specialty retailer of home furnishings, whose customers on average pay $100 for merchandise that cost it $55.60: a gross margin of 44.4%. The Mart's margin is not much more than half of that, and Exhibit 5 shows how it can afford to be: running the store takes about 16.5 cents of every sales dollar at the Mart, against 35.6 at Levitz, which Buffett calls well managed. The customers keep at least $30 million a year of the difference, and the Mart still earns excellent returns.

Plain terms

A store's gross margin is the share of the selling price left after paying for the goods themselves: at 44.4%, a $100 sofa cost the store $55.60 to buy. Its operating expenses are everything else it costs to run the place (payroll, rent, advertising), here measured per dollar of sales. Same-store volume compares pounds sold through the shops open in both years, so growth from opening new shops does not flatter the figure.

Asked what secrets the Blumkins bring, Buffett lists four habits he calls not very esoteric (Exhibit 6). Mrs. B's version is shorter: "sell cheap and tell the truth." The truth-telling was tested at the purchase. The Mart had never had an audit and Berkshire did not ask for one, took no inventory, verified no receivables, and checked no titles. "We gave Mrs. B a check for $55 million and she gave us her word. That made for an even exchange." She is 91, at the store seven days a week, and since May an honorary doctor of commercial science, courtesy of New York University and no prior day in a schoolroom.

Exhibit 5Running costs per $100 of sales · $35.60 at Levitz, about $16.50 at the Mart
OUT OF EVERY $100 A CUSTOMER SPENDS, HOW MUCH GOES TO RUNNING THE STORE? LEVITZ · THE COUNTRY'S LARGEST INDEPENDENT SPECIALTY RETAILER OF HOME FURNISHINGS $100 $35.60 TO RUN THE STORE MERCHANDISE COST $55.60 OF THE $100: A GROSS MARGIN OF 44.4% NEBRASKA FURNITURE MART · ONE STORE IN OMAHA, $115 MILLION OF SALES $100 ≈$16.50 TO RUN THE STORE GROSS MARGIN: NOT MUCH MORE THAN HALF OF LEVITZ'S. THE CUSTOMER KEEPS THE DIFFERENCE. LOW RUNNING COSTS MAKE LOW MARK-UPS AFFORDABLE. CUSTOMERS SAVE AT LEAST $30 MILLION A YEAR AGAINST TYPICAL MARK-UPS. LEVITZ FIGURES FROM ITS FISCAL 1984 10-K, AS THE LETTER REPORTS THEM. BUFFETT CALLS LEVITZ WELL MANAGED.
Levitz also prices below conventional stores. The Mart can go far lower, because it runs on 16.5 cents a dollar. Low costs are what make low prices a strategy rather than a sacrifice, and the customers keep at least $30 million a year of the difference.
Exhibit 6The Blumkin secrets · four habits, none of them esoteric
  1. 1Work with an enthusiasm and energy that would, in Buffett's words, make Ben Franklin and Horatio Alger look like dropouts.
  2. 2Define, with extraordinary realism, the area they are truly good at, and act decisively on everything inside it.
  3. 3Ignore even the most enticing proposition that falls outside that area.
  4. 4Unfailingly behave in a high-grade manner with everyone they deal with.
Four habits rather than four tricks, and the fourth was tested on the day Berkshire bought the store without an audit. Mrs. B boils it down to six words: sell cheap and tell the truth.

Across the group, See's shows the other half of deserving: the product. It sold 24.8 million pounds, with 214 shops open at year-end, and earned $13.4 million after tax, a shade below 1983, with prices up only 1.4% and same-store pounds down 1.1%. The calendar in Exhibit 7 is the business: four weeks before Christmas carry 40% of the year's candy and about three-quarters of its profit. Most larger competitors, facing somewhat milder peaks, smooth them with preservatives or by freezing the finished product. See's refuses, "opting, in effect, for production headaches rather than product modification." Its record, he writes, reflects "an exceptional product and an exceptional manager, Chuck Huggins."

Exhibit 7Four weeks that make the year · See's calendar
SEE'S YEAR, WEEK BY WEEK · WHERE THE CANDY, AND THE PROFIT, ACTUALLY HAPPEN JAN DEC VALENTINE'S DAY SIGNIFICANT SUMS EASTER SIGNIFICANT SUMS THE FOUR WEEKS BEFORE CHRISTMAS 40% OF THE YEAR'S POUNDS ABOUT 75% OF THE YEAR'S PROFITS THE REST OF THE YEAR: TREADING WATER, PRETTY MUCH MOST LARGER RIVALS SMOOTH THE PEAK WITH PRESERVATIVES OR BY FREEZING THE CANDY. SEE'S TAKES THE HEADACHES. THE BUSINESS TENDS TO GET A BIT MORE SEASONAL EACH YEAR. CHUCK HUGGINS AND HIS TEAM HANDLE IT WITH SKILL AND GRACE.
Forty percent of the candy and about three-quarters of the profit arrive in four weeks. The easy fix is to make it early and freeze it. See's keeps the headache and the product.
$115M
Sales from one store in Omaha, up $14.3M in a year
≈16.5%
The Mart's operating expenses per dollar of sales, against 35.6% at Levitz
$55M
The check for 90% of the store, given for Mrs. B's word
75%
About that share of See's yearly profit, earned in the four weeks before Christmas
Picture it

A farm stand sells tomatoes for less than the supermarket because the farmer carries a fraction of the supermarket's overhead, and she tells you plainly which ones to eat today and which will keep. People drive past three stores to reach her. The low price is not charity. It is what her low costs let her afford, and the plain talk is why they come back.

04
The News

Good or bad, a dominant paper prospers

The News earned considerably more than Buffett expected in 1984. He uses the result to state an uncomfortable fact about his own industry: a dominant newspaper prospers whether it is good or bad, so its quality is a choice its management makes.

The idea

Once a paper dominates its town, the market stops grading it. Readers need it as a bulletin board, advertisers follow the readers, and the profits arrive either way. So the standard of the paper is set by its own management, not by competition.

The economics of a dominant newspaper are excellent, "among the very best in the business world." Owners like to believe they earn that by turning out a wonderful product. "That comfortable theory wilts before an uncomfortable fact." First-class dominant papers make excellent profits, and third-rate dominant papers make as good or better. Quality may have been crucial to becoming dominant, and at the News he believes it was, thanks in very large part to people such as Alfred Kirchhofer, who preceded Berkshire. But once dominant, the paper itself decides how good it will be. "Good or bad, it will prosper."

Plain terms

A newspaper's penetration is the share of households in its community that buy it. Gross circulation counts every copy sold, wherever it goes, while useful circulation counts the copies that land where an advertiser's customers live. The news hole is the share of the paper given to news rather than advertising.

Why the News's readers are worth so much is in Exhibit 8. Its circulation sits, to an unusual degree, where advertisers want it. A subscriber several hundred miles away is no prospect for the puppy in your classified ad, nor for the grocer with stores only in town, so advertisers call such copies "wasted": a paper's expenses are determined largely by gross circulation while its advertising revenue, usually 70% to 80% of the total, responds only to the useful kind. Among the hundred largest papers the News ranks first in weekday penetration and second on Sundays, up from third a year ago.

What the market will not demand, management must. "Since high standards are not imposed by the marketplace, management must impose its own." The News gave 50.9% of its space to news in 1984, against a typical 35% to 40%, held newsroom employment level while other departments cut hours by about 2.8%, and let newsroom costs rise 9.1% in a year when total costs rose 4.9% (Exhibit 9). The policy costs money, and there is room for it: news costs at comparable papers differ by perhaps three percentage points, while pre-tax margins are often ten times that.

Exhibit 8Wasted circulation · the doorsteps an advertiser pays for
TWO DOORSTEPS, ONE PAPER, ONE ADVERTISER · WHICH READER IS WORTH PAYING FOR? IN TOWN · USEFUL CIRCULATION THE GROCER STORES ONLY IN TOWN EVERY DOORSTEP IS A CUSTOMER THE GROCER CAN REACH. THE PAPER ON IT IS WORTH REAL MONEY TO HIM. THE NEWS: PENETRATION NO. 1 ON WEEKDAYS, NO. 2 ON SUNDAYS, AMONG THE 100 LARGEST PAPERS SEVERAL HUNDRED MILES FAR AWAY · WASTED ONE READER, SEVERAL HUNDRED MILES FROM THE GROCER COSTS THE SAME TO PRINT AND DELIVER. WORTH NEXT TO NOTHING TO THE GROCER OR THE PUPPY AD. THE ADVERTISERS' WORD: WASTED. EXPENSES ARE SET LARGELY BY GROSS CIRCULATION. AD REVENUE, USUALLY 70-80% OF THE TOTAL, FOLLOWS ONLY THE USEFUL KIND. THE NEWS'S READERS ARE CONCENTRATED, TO AN UNUSUAL DEGREE, WHERE ITS ADVERTISERS WANT THEM.
The far-off reader costs as much to serve as the one next door and earns the paper next to nothing from the grocer. Penetration is worth more than circulation, because the advertiser is buying the town, not the count.
Exhibit 9Good or bad, it prospers · why the standard must come from inside
TWO PAPERS, EACH THE ONLY ONE THAT MATTERS IN ITS TOWN · WHAT THE MARKET PAYS EACH A FIRST-CLASS PAPER A BIG NEWS HOLE, A STRONG NEWSROOM ADVERTISING A THIRD-RATE PAPER A THIN NEWS HOLE, STILL THE TOWN'S BULLETIN BOARD EXCELLENT PROFITS AS GOOD OR BETTER READERS NEED EITHER ONE: EVEN A POOR PAPER IS A BARGAIN FOR ITS BULLETIN-BOARD VALUE. WHAT HOLDS THE READERS HOLDS THE ADVERTISERS. SO THE MARKET BARELY GRADES EITHER. QUALITY MAY HAVE BEEN CRUCIAL TO BECOMING DOMINANT. ONCE DOMINANT, THE PAPER ITSELF DECIDES HOW GOOD IT WILL BE. SINCE THE MARKETPLACE WILL NOT IMPOSE HIGH STANDARDS, MANAGEMENT MUST. THE NEWS'S STANDARD, IN NUMBERS: NEWS HOLE 50.9% (TYPICAL 35-40%) · NEWSROOM JOBS KEPT, OTHER HOURS CUT ABOUT 2.8% · NEWSROOM COSTS UP 9.1%
Both papers dominate their towns, and the market rewards both. The difference between them is a decision, not a reward, and the News has made its decision in numbers.
50.9%
Share of the News given to news, against a typical 35-40%
No. 1
Weekday penetration among the 100 largest American papers
No. 2
Sunday penetration, up from third a year earlier
9.1%
Rise in newsroom costs, while total costs rose 4.9%
Picture it

The only pharmacy in a small town can be cheerful or surly and will still fill every prescription in the county. Nobody drives forty miles to punish it. Whether it stocks the shelves well and remembers your name is decided behind the counter, not by the customers. The News is that pharmacy, and Buffett intends it to be the cheerful kind.

05
Reserves

A first rough draft of earnings

Berkshire's own insurers paid out about $1.34 for every premium dollar in 1984, the third year running far worse than the industry. Then Buffett reveals something worse: the figures he reported for the previous three years were themselves too kind.

The idea

An insurer's profit for the year is mostly an estimate of claims it has not yet paid, some of which it does not even know about. When the estimate proves too low, the correction lands in a later year. So every reported figure is a first draft, and at Berkshire, lately, every second draft has been worse.

Phil Graham, as publisher of The Washington Post, called the daily paper "a first rough draft of history." An insurer's statements, Buffett says, are at best a first rough draft of earnings. The trouble is costs: most are claims, and many claims that belong to this year's revenue are hard to estimate. "Sometimes the extent of these losses, or even their existence, is not known for decades." Exhibit 10 draws his own example, a $10,000 estimate that became a $100,000 settlement five years later, and the correction landed on the wrong year.

Plain terms

The combined ratio, as in earlier chapters, is the cents an insurer pays out in claims and costs per premium dollar: above 100 is an underwriting loss, below 100 a profit. Loss reserves are the money set aside for claims an insurer owes but has not yet paid, most of it estimated. IBNR (incurred but not reported) is the reserve for accidents that have happened but have not yet reached the insurer. Reinsurance is insurance bought by insurers to pass on part of a risk. State guarantee funds pay the claims of insurers that fail, by assessing the insurers that survive.

Exhibit 11 shows the drafts side by side. For each year since 1981, the figure recomputed a year later was worse than the one first reported: 1983's $33.2 million loss became $51.0 million. His own verdict: "my errors in reporting to you have been substantial and recently have always presented a better underwriting picture than was truly the case." The causes: casualty and reinsurance lines, where a retiree's disease from decades-old work reveals its cost far more slowly than a burned building, juries set on making the "deep pocket" pay, and reinsurance customers whose reserving mistakes became Berkshire's. He tells of a man who asks his sister to arrange their father's funeral and send the bill, pays it, then gets a $15 bill the next month, and the next, and the next: "We buried Dad in a rented suit." Berkshire has tried to count all its rented-suit liabilities, "but our record of past error should make us humble, and you suspicious."

Not every reserving error is innocent. Some insurers that would be out of business if they counted honestly simply take an optimistic view of what they owe, and auditors cannot effectively police it. Insurance is different: "you can be broke but flush," because the cash arrives when the policy is sold and the claims are paid much later (Exhibit 12). The "walking dead" keep writing at almost any price to keep the cash coming, and Berkshire pays twice: in the price war, then through state guarantee funds when the insolvency is finally admitted.

The industry had its worst year on Best's table, paying an estimated $1.18 or so per premium dollar, because premiums since 1979 grew 30% while the old rule needed 61%. Berkshire's own ratio was "a humbling 134," though Mike Goldberg has corrected many of Buffett's mistakes, and in the second half prices in certain important lines were raised significantly with little loss of business. The day he has long predicted, when Berkshire's financial strength makes a real difference to its competitive position, "may have arrived": "The buyer of insurance receives only a promise in exchange for his cash. The value of that promise should be appraised against the possibility of adversity, not prosperity."

Exhibit 10The late bill · a 1979 claim, paid in 1984
BUFFETT'S EXAMPLE · A CLAIM FROM 1979, SETTLED IN 1984. WHICH YEAR PAYS? 1979 1980 1981 1982 1983 1984 SOMEONE IS INJURED BY A CUSTOMER BERKSHIRE INSURES. $10,000 THE ESTIMATE: $10,000. CHARGED TO 1979'S EARNINGS AND SET ASIDE AS A RESERVE. FIVE YEARS PASS BEFORE THE CLAIM IS SETTLED. THE TRUE COST IS STILL UNKNOWN. $100,000 THE CLAIM IS SETTLED FOR $100,000. THE EXTRA $90,000 IS CHARGED TO 1984, THOUGH IT WAS 1979'S COST. 1979 LOOKED $90,000 BETTER THAN IT WAS. 1984 LOOKS $90,000 WORSE. BOTH YEARS ARE MISSTATED, AND THE BOOKS BALANCE. A YEAR'S LOSS EXPENSE: CLAIMS PAID + ESTIMATES FOR CLAIMS REPORTED BUT UNSETTLED + ESTIMATES FOR CLAIMS NOT YET EVEN REPORTED (IBNR) + THIS YEAR'S REVISIONS OF EARLIER ESTIMATES. THREE OF THE FOUR ARE GUESSES.
The claim belonged to 1979, but 1979 closed its books on a guess. When the real bill arrives, the correction lands on whatever year is open, so both years are misstated and nobody can tell until the claims are paid.
Exhibit 11First draft, second draft · underwriting results as reported, then a year later
UNDERWRITING RESULTS, PRE-TAX · AS FIRST REPORTED, THEN RECOMPUTED A YEAR LATER $0 LOSS ◀ ▶ PROFIT 1980 +$6.7M AS REPORTED +$14.9M A YEAR LATER 1981 +$1.5M AS REPORTED −$1.1M A YEAR LATER 1982 −$21.5M AS REPORTED −$25.1M A YEAR LATER 1983 −$33.2M AS REPORTED −$51.0M A YEAR LATER 1984 −$45.4M AS REPORTED ? A YEAR LATER: NOT YET KNOWN 1984'S $45.4M = $27.6M ESTIMATED ON 1984'S OWN BUSINESS + $17.8M OF 1983'S BILL, ARRIVING LATE. STRUCTURED SETTLEMENTS AND RESERVE ASSUMPTIONS EXCLUDED, AS IN THE LETTER. THE SECOND DRAFTS STILL HOLD ESTIMATES.
Three of the four second drafts are worse, and the one that improved is the oldest. The reported figure was never the truth, only the first guess at it, which is why Buffett tells you to be suspicious.
Exhibit 12Broke but flush · why an insolvent insurer keeps walking
WHY AN INSOLVENT INSURER KEEPS SELLING · IT RUNS OUT OF NET WORTH LONG BEFORE CASH MOST BUSINESSES LOSSES EAT THE NET WORTH. THE CASH RUNS OUT SOON AFTER. THE DOORS CLOSE. BROKE MEANS BROKE THE PROBLEM ANNOUNCES ITSELF AN INSURER CASH ARRIVES THE DAY THE POLICY IS SOLD CLAIMS ARE PAID YEARS LATER, SO THE NET WORTH CAN BE GONE WHILE THE JAR IS STILL FULL. THE "WALKING DEAD" WRITE MORE POLICIES AT ALMOST ANY PRICE, JUST TO KEEP THE CASH COMING. BROKE BUT FLUSH THE PROBLEM CAN HIDE FOR YEARS OUTSIDE AUDITORS CANNOT EFFECTIVELY POLICE IT. IF LIABILITIES EXCEED ASSETS, THE INSURER ITSELF MUST SAY SO. BERKSHIRE PAYS TWICE: SELL-AT-ANY-PRICE COMPETITION NOW, THEN GUARANTEE-FUND ASSESSMENTS WHEN IT FAILS.
A failing shop runs out of cash and closes. A failing insurer still has this year's premiums in the jar and years before the claims arrive. So it keeps selling, at almost any price, and the sound companies pay for the funeral.
134
Berkshire's own combined ratio in 1984, humbling, his word
117.7
The industry's, estimated: its worst year on Best's table since 1972
$51.0M
What 1983's reported $33.2M underwriting loss became a year later
$320M
Berkshire's share of GEICO's premiums, well over double its own volume
Picture it

You renovate a kitchen on a $20,000 estimate, pay it, and call the job done. The plumber's bill arrives in March, the tile man's in June, and a year later a permit fee nobody mentioned. The kitchen cost what it cost on the day the work was done. You just learned the figure in installments, and your first "done" was a draft. That is an insurer's income statement.

06
WPPSS

A bond is a business with a ceiling

Between October 1983 and June 1984 Berkshire's insurers bought, at a cost of $139 million, bonds of a power authority that had just defaulted on $2.2 billion of other bonds. Buffett explains the purchase the only way he knows: as if he were buying a business.

The idea

Judge a bond the way you would judge a business: what did it cost, what does it earn after tax, and what is the most it can ever be worth? That last question is where a bond differs: its upside has a ceiling. And because Buffett fears inflation, a long bond must also clear a special hurdle before Berkshire buys it.

The bonds belong to Projects 1, 2, and 3 of the Washington Public Power Supply System, not the abandoned Projects 4 and 5 whose bonds defaulted in July 1983, though the default casts a major cloud over the other three. Buffett buys stocks by the standards he would use to buy a whole business, and he extends them to these bonds. The $139 million "business" contractually earns $22.7 million a year after tax, paid in cash, which is 16.3% on unleveraged capital. A real business earning that might command $250 million to $300 million, or sometimes far more (Exhibit 13).

Plain terms

A bond is a loan sold in pieces: the borrower pays interest, the coupon, and at the end repays the face value, which is the most a bond is ever worth at maturity. Unleveraged means paid for with the owners' money, no borrowing. A tax-exempt bond pays interest the government does not tax, which is why its yield is lower, and AAA is the top safety grade.

The minuses are real: what he views as a very slight risk that the business is worth nothing within a year or two, a risk that interest stops for a considerable period, and a hard ceiling, since the most the bonds can ever be worth is about their $205 million face value, 48% above cost. A ceiling is an important minus, though most operating businesses have one too, because most businesses cannot lift their return on equity, so their earnings grow only as new capital goes in. In 1946, twenty-year AAA tax-exempt bonds yielded slightly under 1%: seen as a business, the buyer paid 100 cents on the dollar for something earning 1% on book that could never earn a dime more, when businesses with excellent prospects sold at or near book while earning 10%, 12%, or 15% after tax. Exhibit 14 draws the bargain the bond buyers walked past.

He is candid about the risk of looking foolish. Over fifty such judgments he and Charlie Munger would expect their record to prove reasonably satisfactory, but they get nowhere near fifty a year, so "in any given year we run a risk that we will look extraordinarily foolish." Most managers avoid the intelligent decision that might look idiotic, since a conventional failure brings no pink slip. Owning 47% of Berkshire between them, the two behave with its money as with their own: they concentrate the insurers' investments, which only exceptional financial strength makes prudent, and they say nothing about what they are buying, since a couple of coat-tail riders could easily have cost $5 million. Long bonds in general must still clear a special hurdle, because he expects substantial inflation ahead, with a small but not insignificant chance of a runaway.

Exhibit 13The bond as a business · $139 million, two ways to spend it
$139 MILLION, TWO WAYS TO SPEND IT · THE BOND, JUDGED AS IF IT WERE A BUSINESS THE WPPSS BONDS · PROJECTS 1, 2, AND 3 CEILING: ABOUT $205M FACE VALUE, 48% ABOVE COST COST $139M $22.7M A YEAR AFTER TAX, PAID IN CASH, STARTING NOW 16.3% ON UNLEVERAGED CAPITAL THE MINUSES: THE MOST IT CAN EVER BE WORTH IS ABOUT THE $205M FACE VALUE. A VERY SLIGHT RISK IT IS WORTH NOTHING WITHIN A YEAR OR TWO. INTEREST COULD STOP FOR A CONSIDERABLE TIME. A BUSINESS EARNING THE SAME $22.7M AFTER TAX USUAL PRICE: $250-300M, OR MORE THE SAME $22.7M A YEAR (ABOUT $45M PRE-TAX) AT ABOUT DOUBLE THE PRICE NO CEILING ON PAPER. BUT MOST BUSINESSES CANNOT LIFT THEIR RETURN ON EQUITY EITHER, SO THEIR UPSIDE IS LIMITED TOO, UNLESS NEW CAPITAL KEEPS GOING IN. SAME EARNINGS. HALF THE PRICE. A ROOF ON THE UPSIDE, AND A SMALL CHANCE OF A HOLE IN THE FLOOR. THE CRITERIA FOR BUYING A WHOLE BUSINESS, APPLIED TO A BOND. BUFFETT ALLOWS THAT IT MAY STRIKE YOU AS A BIT QUIRKY.
The same $22.7 million a year, at half the price a business would command, and the price buys a roof as well. Buffett buys a long bond only when it looks decidedly superior to the business alternatives, and this one did.
Exhibit 141946 · the business nobody would buy, bought by the ton
1946 · THE BUSINESS NO BUSINESSMAN WOULD BUY, BOUGHT BY THE TON THE 20-YEAR AAA TAX-EXEMPT BOND, SEEN AS A BUSINESS PRICE: 100¢ ON THE DOLLAR EARNS ABOUT 1% ON BOOK VALUE, AND CAN NEVER EARN A DIME MORE. BOUGHT EAGERLY, FOR TWENTY OR THIRTY YEARS AT A TIME ABOMINABLE, HIS WORD, AT THAT PRICE A BUSINESS WITH EXCELLENT PROSPECTS, THE SAME YEAR PRICE: AT OR NEAR BOOK VALUE EARNS 10%, 12%, OR 15% AFTER TAX ON BOOK VALUE. AVAILABLE AT THE SAME TIME, TO ANYONE THINKING LIKE AN OWNER THE BARGAIN THE BOND BUYER WALKED PAST PROBABLY NO BUSINESS BUYER WOULD PAY FULL PRICE FOR 1% ON BOOK. BOND BUYERS SIGNED UP FOR IT BY THE DECADE. Ben Graham, in the last chapter of The Intelligent Investor: "Investment is most intelligent when it is most businesslike."
Almost nobody buying a shop would accept 1% on book, for twenty years, at full price. Investors with bond-buying habits did exactly that, because they never asked the shopkeeper's question. Ask it, Buffett says, and many staggering errors could have been avoided.
$139M
Cost of the WPPSS bonds at year-end 1984
$22.7M
Interest earned a year, after tax, paid in cash
16.3%
After-tax return on unleveraged capital
$205M
About that: the face value, the most the bonds can ever be worth, 48% above cost
Picture it

A rental house priced at $139,000 brings in $22,700 a year, clear. The catch is in the deed: it can never be sold for more than $205,000, and there is a small chance the county condemns it. Across town, a shop earning the same $22,700 costs $250,000 or more. Buffett takes the house, eyes open, because the rent is real and the price is half.

07
Dividends

Keep a dollar only if it turns into at least a dollar

Companies announce dividend policies and seldom explain them. Buffett sets out the one test that should decide whether a company keeps your share of the profit or mails it to you, then applies it to Berkshire.

The idea

Earnings a business must reinvest just to stand still are not really yours. Of the rest, a manager should keep a dollar only when he can turn it into at least a dollar of market value. If he cannot, the dollar belongs in your pocket, and so, probably, does his job.

Not all earnings are created equal. In businesses that need a lot of assets per dollar of profit, inflation makes part of the reported profit "ersatz": these "restricted" earnings must be plowed back just to hold unit volume, competitive position, and financial strength. They are "conscripted by the business, no matter how poor its economic potential." Consolidated Edison showed the extreme a decade ago: with its stock as low as a quarter of book value, every retained dollar became 25 cents of market value, and the company reinvested most of its earnings anyway, under the slogan "Dig We Must."

Plain terms

A dividend is the slice of profit a company mails to its owners. What it keeps is its retained earnings. Incremental capital is new money put to work in a business, and what it earns is the question that decides everything here. Buffett's restricted earnings are profits a business cannot pay out without shrinking, and unrestricted earnings are the ones that could go either way.

Unrestricted earnings should be kept only when there is a reasonable prospect that each dollar retained will create at least a dollar of market value, which happens only when the retained capital earns at least what investors could get elsewhere. His illustration is a risk-free perpetual 10% bond whose owner may take each coupon in cash or in more 10% bonds (Exhibit 15). When market rates are 5%, take the bonds. When rates are 15%, take the cash. A company's reinvestment rate is a guess rather than a contract, but once the guess is made, the rest is simple.

Many managers reason this way about their subsidiaries and forget it at the top (Exhibit 16). A chief executive orders a division earning 5% on new money to send its cash to one earning 15%, since "The CEO's business school oath will allow no lesser behavior." Then, with his own record at 5% and market rates at 10%, he is likely to set the parent's dividend by habit or industry pattern and keep the rest. A marvelous core business, which needs little new capital, can hide disastrous acquisitions elsewhere the way a professional's best-ball score carries a team of duffers at a Pro-Am. His verdict: "If earnings have been unwisely retained, it is likely that managers, too, have been unwisely retained."

Berkshire passes its own test, so far: each kept dollar has become more than a dollar of market value. Significant payouts in the early years might have been disastrous. The three companies he and Munger started with lived on textiles, department stores, and trading stamps, which have respectively survived but earned almost nothing, shriveled with large losses, and shrunk to about 5% of their size (Exhibit 17). Only moving the money into much better businesses overcame those origins, "like overcoming a misspent youth." The policy from here: keep every dollar while the prospective return clears the dollar-for-dollar bar, judging the record on a five-year rolling average and the prospects alongside it, and pay out the unrestricted earnings if it ever does not. For now the dollars go into the insurers' capital, because most competitors are in weakened financial condition while industry premium gains of well over $15 billion look imminent in 1985.

Exhibit 15The coupon with a choice · cash, or more of the same bond?
A PERPETUAL 10% BOND WITH ONE ODD FEATURE: EACH YEAR, TAKE THE COUPON IN CASH OR IN MORE BONDS THE 10% BOND WHEN MARKET RATES ARE 5% A 10% BOND IS WORTH FAR MORE THAN 100¢ ON THE DOLLAR. CASH BONDS TAKE THE BONDS. NEED CASH? SELL THEM: YOU GET MORE CASH THAN THE COUPON WOULD HAVE PAID. WHEN MARKET RATES ARE 15% A 10% BOND SELLS AT A LARGE DISCOUNT. CASH BONDS TAKE THE CASH, EVEN IF YOU NEED NONE. WANT 10% BONDS? BUY THEM CHEAPLY IN THE MARKET. A RETAINED DOLLAR IS THE SAME CHOICE, MADE FOR YOU. KEEP IT ONLY WHERE IT WILL EARN AT LEAST WHAT YOU COULD ELSEWHERE. THE DIFFERENCE: A COMPANY'S RETURN ON REINVESTED EARNINGS IS A GUESS, NOT A CONTRACT. THEN THE REST IS SIMPLE.
The bondholder's choice is easy because the rates are printed. The owner's choice is the same one with a guess in it. Keep the dollar where it earns at least what you could, and take it where it does not.
Exhibit 16The schizoid CEO · one rule for the subsidiaries, another for the owners
ONE RULE FOR THE SUBSIDIARIES, ANOTHER FOR THE OWNERS · THE SAME ARITHMETIC, TWO SETS OF SHOES SUBSIDIARY A EARNS 5% ON NEW CAPITAL SEND EVERY DOLLAR UP HEADQUARTERS THE CEO DECIDES INVEST IT HERE SUBSIDIARY B EARNS 15% ON NEW CAPITAL SENSIBLE HIS OWN RECORD WITH NEW CAPITAL: 5%. MARKET RATES: 10%. SO WHAT GOES TO THE OWNERS? THE OWNERS A DIVIDEND SET BY HABIT OR INDUSTRY PATTERN. THE REST STAYS WITH HIM, AT 5%. SCHIZOID HE DEMANDS AN ACCOUNT FROM EVERY MANAGER WHO KEEPS CASH. HE SELDOM GIVES HIS OWNERS ONE. THE BUSINESS SCHOOL OATH, HE WRITES, ALLOWS NO LESSER BEHAVIOR WITH THE SUBSIDIARIES. AT THE TOP, IT GOES QUIET.
Facing down, he thinks like an owner and moves cash to the 15% business. Facing up, he keeps the 5% money and calls it policy. The test does not change when the shoes do.
Exhibit 17Can't lose 'em all · three cornerstones, carefully chosen
THE THREE BUSINESSES BUFFETT AND MUNGER STARTED WITH, AND WHERE THEIR EARNINGS WENT INSTEAD BERKSHIRE HATHAWAY TEXTILES SURVIVED, BUT EARNED ALMOST NOTHING DIVERSIFIED RETAILING DEPARTMENT STORES SHRIVELED IN SIZE, WITH LARGE LOSSES BLUE CHIP STAMPS TRADING STAMPS SHRUNK TO ABOUT 5% OF ITS SIZE ALMOST NOTHING PAID OUT. THE EARNINGS WENT TO MUCH BETTER BUSINESSES: SEE'S THE NEWS THE INSURERS THE MART HAD THE THREE PAID OUT EVERYTHING, HE WRITES, THERE WOULD ALMOST CERTAINLY BE NO EARNINGS NOW, AND PERHAPS NO CAPITAL. CAREFULLY CHOSEN, HE NOTES, BY YOUR CHAIRMAN AND VICE CHAIRMAN. WHO SAYS YOU CAN'T LOSE 'EM ALL?
All three founding businesses went bad. The earnings they threw off went into better ones. Retention worked here only because the kept dollars kept finding businesses that could multiply them, which is the whole test.
25¢
What a dollar retained by Con Edison became in market value, a decade ago
$1
The least each retained dollar must become in market value, or it gets paid out
5 years
The rolling average on which Berkshire will judge its own record
$15B+
Industry premium gains he expects in 1985, against less than $5B in 1983
Picture it

Your bank offers to keep your interest and reinvest it for you at 4%. The bank across the street pays 8% on new deposits. You take the interest in cash, walk across the street, and wonder why the first manager thought he was doing you a favor. A company that keeps your dollar must at least match the street, or hand it over.

Carry these seven with you

The whole chapter, at a glance

No.The ideaThe 1984 proofRemember it as
01
A gain is judged against the capital that produced it, and the base keeps growing.
$152.6M gained, 13.6% of the base · 22.1% a year for twenty years · about $3.9B needed for a 15% decade
The hose and the pool
02
Buying back cheap shares often gets $2 of value for $1 and proves whose side the manager is on.
GEICO, the Post, and General Foods all repurchased · $2 of value for $1, in Buffett's arithmetic
The diner that bought back a quarter
03
A business deserves its success when low costs let it give customers a bargain.
About 16.5% running costs vs 35.6% at Levitz · $115M from one store · a $55M check for her word
The farm stand
04
A dominant paper prospers good or bad, so its standard is management's choice.
News hole 50.9% vs a typical 35-40% · penetration No. 1 weekdays, No. 2 Sundays
The only pharmacy in town
05
An insurer's earnings are a first draft, and Berkshire's second drafts have lately all been worse.
1983's $33.2M loss became $51.0M · Berkshire 134, industry 117.7
The kitchen bills that keep arriving
06
Judge a bond as a business: its earnings, its price, and the ceiling on its worth.
$139M buys $22.7M a year after tax, 16.3% · ceiling $205M · a business would cost double
The rental house with a ceiling on its price
07
Keep a dollar only if it becomes at least a dollar of market value. Otherwise pay it out.
Con Edison's dollar became 25¢ · Berkshire's three cornerstones all went bad, the kept dollars did not
Taking your interest across the street
From the 1984 letter

In his own words

On strategic planning

"Charlie Munger, my partner in general management, and I do not have any such ideas at present, but our experience has been that they pop up occasionally. (How's that for a strategic plan?)"

On "masterly inactivity"

"This is a strategy that is far easier for historians to commend than for participants to follow."

On an insurer's honor system

"In other words, the corpse is supposed to file the death certificate. Under this 'honor system' of mortality, the corpse sometimes gives itself the benefit of the doubt."

On failing conventionally

"[A]s a group, lemmings may have a rotten image, but no individual lemming has ever received bad press."

Billy Rose on over-diversification, as Buffett quotes him

"If you have a harem of forty women, you never get to know any of them very well."

On long-term bonds

"[B]onds are as sound as a dollar (and we view the long-term outlook for dollars as dismal)."

On the advisory vote he put to owners

"Managers who put their trust in capitalism seem in no hurry to put their trust in capitalists."

On other companies' annual meetings

"The deal is irresistible: for the price of one share you get to tell a captive audience your ideas as to how the world should be run."

The takeaway

The 1984 letter, in one breath.

"In GEICO's case, as in all of our investments, we look to business performance, not market performance. If we are correct in expectations regarding the business, the market eventually will follow along."

Measure a gain against the capital that produced it, and expect the percentage to fall as the pile grows. When a good business is cheap, the surest thing it can do for its owners is buy its own shares, and the surest thing a manager can show them is that he will. Sell cheap and tell the truth. A dominant paper prospers good or bad, so its standard must come from inside. An insurer's profit is a first draft. A bond is a business with a roof on it. And a dollar of profit stays with the company only if it comes back as at least a dollar.

LETTERS FROM OMAHA · A plain-English guide to Warren Buffett's letters · Chapter 08. This chapter retells Berkshire Hathaway's shareholder letter for 1984, written by Warren E. Buffett and dated February 25, 1985, together with its note on the Capital Cities purchase agreed that March. Sources, methods, copyright, and disclaimers appear on the copyright page.